Customer Reviews

Tim Durdle – -584249114

Welcoming reception with very polite and helpful staff

Tim Durdle
HGV DVR – 220953060

Great people to deal with

HGV DVR
First class

Great place to hires van car lorry mini bus the special staff was brilliant I call jason is was first class will go back again to hire again again

Steven Hemburrow - SMV Rental
Always good service

We have used SMV for years for our fleet our vans . Always good service, excellent vehicles and quick to assist when we need it. Sales team always go above and beyond.

West Country Cleaning Services - SMV Sales
No pressure

Very helpful Salesman. No pressure and a pleasant experience when viewing car. Hope we can strike a deal as the car was a gem

Fantastic service

Fantastic service, staff really helpful & friendly. Sorted our problem out straight away. We were on holiday 100’s of miles from home, amazing service from start to finish.

Jill Matthews - Volkswagen Aftersales
Highly recommend them.

Took the company van there for a service. While I was waiting, I wandered down to ASDA, unfortunately I bought waaay more than I could carry back with me (including a microwave!), but a quick call to SMV and they sent somebody to pick me up! Highly recommend them.

Alan
Impressed with the service

I was very impressed with the service offered by SMV with a very efficient sales person and good communication.

Ally F - SMV Aftersales
Brilliant

Amazing customer service over the phone, as well as their Facebook customer service too. Always so quick to phone or reply and help you out. Leanna has been especially helpful to me with a few enquiries I’ve had and she’s been brilliant

Acacia R
Just amazing

Vincent’s and SMV are just amazing. I hire in vans and lorries when I need them but I must say the staff go that extra bit to help everyone out. Second to none. I always deal with Gordon and must say he works hard; nothing is a problem.

Andy B
Thanks SMV

Fantastic service from the second I picked up the phone. Had to take my van in as a breakdown after an injector died. I only had limited time to get the job done as I don’t live in the area & SMV were fantastic at getting the job done swiftly and the customer service from Nick was the best I’ve ever received from a garage, friendly, honest and had time to talk everything through. I’ll do my best to go out of my way to get my van serviced there in the future when visiting family in the area. Thanks SMV 🙂

A Dunn
First class service

First class service in all aspects of sale and aftercare, having used SMV before I had no problem returning for a new van.

John F - SMV Sales
Great service

Great service from these guys, never disappoints and goes that extra mile, thanks again !!

Kev R
1st in my list for van rental!

Never had a problem with Vincent Rental company, 1st in my list for van rental! Amazing services and manager is amazing, very friendly and helps in all ways!

Minde J
Laurence Henry – 1615579807

Bought myself, a brand-new Amerock here and loved it

Laurence Henry
Not Me – -760516052

As always service done in a decent time. No issues at all.

Not Me
Graham Thomas lynx locks – 714889188

Brilliant service by Chelsea phoned up Tuesday re caddy 21 plate 15 minutes we sorted out the figgers went this morning 930 paid plate change delivery sorted out 4 12 th brilliant professional service thanks again Chelsea. Graham Lynx Locks Bournemouth

Graham Thomas lynx locks
B Ashton – 92677716

First class service from Chelsea. Been using these guys for many years.Would definitely recommend

B Ashton
kay tottman – -1144788238

Cannot fault the service from Chris and Chelsea from the first quick response to my asking about a car I had seen to the end of the sale getting the car to me and the thorough checks it had really reassured me.

kay tottman
Ian Wright – 1305634622

Good service and smooth transaction to purchase a used Caddy. Thanks to Chris, Gordon and the Team.

Ian Wright
Jonathan Rae – 1568470810

Thank you Christopher Duncan for taking care of us when we visited to purchase our first HGV. You were very reassuring and built our confidence to finally go ahead with the purchase. It was unfortunate that it happened to be just before you took annual leave as we feel that things were missed by the sales team prior to us taking delivery that you might well have had organised if you were there, but we do understand the importance of annual leave.We hope that we are able to do business again when we are ready to upgrade.

Jonathan Rae
Trevor Stamp – 1495035298

Highly recommend SMV, this is our second purchase from them. Excellent customer service, nothing is too much trouble. They are friendly, reliable and Gordon makes lovely coffee!!

Trevor Stamp
Jin Jar – -369969326

Bought a van over the internet and liaised with Chris on the sales team and he was a star ! Van delivered as promised and gleaming! Faultless service and a pleasure to deal with !! 5* All day long !!

Jin Jar
Artur – -1792072509

(Translated by Google) Approx(Original)Ok

Artur
Idris Feather – -58498862

Very helpful

Idris Feather
Mark Elliott – 2113821862

Helpful and knowledgable staff

Mark Elliott
PAUL F CHAUNDY – 768713643

Polite and very informative staff able to assist with good advice and service

PAUL F CHAUNDY
Lyndy Graham – -1194711306

A superb dealership, great service every time!

Lyndy Graham
Tom McDermott – -476876435

Great service, cheers Paul, job well done and quickly

Tom McDermott
Paul Benison – -2116558914

Great service. Very helpful and good communication.would highly recommend

Paul Benison
Mark Redwood – -83860330

Excellent service

Mark Redwood
traveler. through. life – 75956208

You deserve the 5*!

traveler. through. life
Jimmy Hendrick – 1207539367

Great customer service and a lift home!

Jimmy Hendrick
Mark Pout – 1400065485

Very helpful, went the extra bit just to help.

Mark Pout
lee hussey – -2076928351

Hgv service department always very helpful and accommodating

lee hussey
Ronald Mesure – -440227194

This is a vehicle dealer and VOSA MoT facility for heavy goods and commercial vehicles. Not a shop.

Ronald Mesure
Steven Hemburrow – -1526624109

Great place to hires van car lorry mini bus the special staff was brilliant I call jason is was first class will go back again to hire again again

Steven Hemburrow
Tim Fortnum – -902643437

Very helpful Salesman. No pressure and a pleasant experience when viewing car. Hope we can strike a deal as the car was a gem

Tim Fortnum
Nigel Broom – -1579564838

Well recommended, very good customer service.A big thankyou to Chelsea Wilson, sales executive for selling me my VW T5.1 Transporter, very please….

Nigel Broom
Jeffrey Strawbridge – -343202098

Fantastic customer service from Neil in the parts department.He went the extra mile for us so that we can go on holiday today.Thank you so much.

Jeffrey Strawbridge
Sim Van Family – -208998895

Only used the parts department. The staff were helpful in finding the right parts for me. Only 4 stars as they said they would call me when the part was in and didn’t, so I lost a day. But I wasn’t in a rush, so not a big issue.

Sim Van Family
Part-onTools – 642217818

After what was seemingly a fantastic service. Turns out after being advised that we needed a refurbished engine due to seizure and paying out £11,500 only to find after a month or so the problem returned and the response you get is “I fail to see how the replacement of a seized engine can be deemed unjustified?” well mate… it would seem that your technicians FAILED to connect a number of parts and at least one of those parts had caused the starter to burn out! you have been sent the bill £480 ish, but apparently your phones or email responses do not work so much now???Update: Thank you to someone at SMV! the invoice as been paid. We would therefore like to improve the rating as we feel the initial service was fantastic, it is a shame, we understand things happen, but radio silence when a customer is upset or unhappy and/or not giving you full attention is really not great. This is a company vehicle and we had to hire a vehicle for a number of days to complete deliveries for our own customers. Massive inconvenience and would of been great to have had more suggestion to assist rather than having to outsource help only to find the issues were caused due to part that a technician had forgotten to attached on what was to us a very large outlay for a repair.things happen, glad we have resolved.

Part-onTools
Test Pilot – -748819085

Really helpful great service

Test Pilot
Jill Matthews – -1968892188

Wonderful service when our van broke down. Seen to straight away and the people are very friendly. Couldn’t fault it

Jill Matthews
Jack B – -1655732112

Can’t recommend SMV highly enough. Gareth consistently goes above and beyond and is knowledgable, helpful and informative!

Jack B
Kelvin Froom – 1881702854

No pressure selling, thankyou Gordon

Kelvin Froom
Martyn Suffling – 882468926

Motorway truck and car stop cafe restaurant shops etc

Martyn Suffling
Colm Campbell – -1691011593

Helpful, knowledgeable and polite staff.

Colm Campbell
John Baker – 1423718283

Great Service – Helpful staff

John Baker
Christopher Mainstone – -913878320

1st class service knowledgeable helpful staff

Christopher Mainstone
lee kennedy – 809388470

No1 for customer service and very friendly helpful staff. Thanks guys!

lee kennedy
Simon (Domestic Appliance Repair) – 637853123

Only visiting for a hgv MOT. Very pleasant on the cashier desk.

Simon (Domestic Appliance Repair)
Sonia Farrow – 1149819096

Great place and very helpful x

Sonia Farrow
Anthony mcnicholas – 362765067

Wonderful dealing with them. Bought a car from them a quick phone call to them and the car is now at home

Anthony mcnicholas
Phil Taylor – -1136831707

7.5 ton truck hired with minimum fuss, minimum cost, & maximum service & convenience. Very good vehicle.

Phil Taylor
Tim Clark – -859357783

I have a VW Caddy life that purchased from our main VW commercial dealer. However I have found that SMV commercials (although not a main dealer) have proved to be a far more reliable, honest and professional outfit. They have consistently proved themselves with exceptional customer service. They even honored the warranty on my van after the expiry date by recalling the vehicle “just to check” on a suspected fault which turned out to be a full gearbox rebuild. I cannot recommend them highly enough. Excellent all round.

Tim Clark
A Dunn – -1730699801

Fantastic service from the second I picked up the phone. Had to take my van in as a breakdown after an injector died. I only had limited time to get the job done as I don’t live in the area & SMV were fantastic at getting the job done swiftly and the customer service from Nick was the best I’ve ever received from a garage, friendly, honest and had time to talk everything through. I’ll do my best to go out of my way to get my van serviced there in the future when visiting family in the area. Thanks SMV 🙂

A Dunn
Jonnie – 23601363

Good communication with the staff .

Jonnie
Susie Pedrick – 954416387

Excellent service very happy with everything

Susie Pedrick
James Evans – 261942472

Been dealing with Gordon and Steve for years – great guys!

James Evans
MAC CHAPPELL – 823178156

First time here for commercial MOT. Friendly and efficient. I wouldn’t hesitate to recommend them. MOT tester was probably the best I have met !

MAC CHAPPELL
Andy “Amazing146y3” Vittles – 4723489

I took my new VW Ocean California into SMV for them to track down an irritating rattle. I received amazing service from the front desk, service management & mechanic. The vehicle was cleaned and ready to collect (minus the rattle). All very friendly, knowledgeable and helpful. I will not hesitate to take my vehicle to SMV in futire. Highly recommended.

Andy “Amazing146y3” Vittles
Dave Stubbs – 1194552721

Excellent service! Phoned in with a warranty problem on my Transporter, was offered an appointment next day. Arrived on the day, was made a cup of coffee whilst I waited and 45 minutes later get the van back fixed and washed! Highly recommended

Dave Stubbs
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