Welcoming reception with very polite and helpful staff
Great people to deal with
Great place to hires van car lorry mini bus the special staff was brilliant I call jason is was first class will go back again to hire again again
We have used SMV for years for our fleet our vans . Always good service, excellent vehicles and quick to assist when we need it. Sales team always go above and beyond.
Very helpful Salesman. No pressure and a pleasant experience when viewing car. Hope we can strike a deal as the car was a gem
Fantastic service, staff really helpful & friendly. Sorted our problem out straight away. We were on holiday 100’s of miles from home, amazing service from start to finish.
Took the company van there for a service. While I was waiting, I wandered down to ASDA, unfortunately I bought waaay more than I could carry back with me (including a microwave!), but a quick call to SMV and they sent somebody to pick me up! Highly recommend them.
I was very impressed with the service offered by SMV with a very efficient sales person and good communication.
Amazing customer service over the phone, as well as their Facebook customer service too. Always so quick to phone or reply and help you out. Leanna has been especially helpful to me with a few enquiries I’ve had and she’s been brilliant
Vincent’s and SMV are just amazing. I hire in vans and lorries when I need them but I must say the staff go that extra bit to help everyone out. Second to none. I always deal with Gordon and must say he works hard; nothing is a problem.
Fantastic service from the second I picked up the phone. Had to take my van in as a breakdown after an injector died. I only had limited time to get the job done as I don’t live in the area & SMV were fantastic at getting the job done swiftly and the customer service from Nick was the best I’ve ever received from a garage, friendly, honest and had time to talk everything through. I’ll do my best to go out of my way to get my van serviced there in the future when visiting family in the area. Thanks SMV 🙂
First class service in all aspects of sale and aftercare, having used SMV before I had no problem returning for a new van.
Great service from these guys, never disappoints and goes that extra mile, thanks again !!
Never had a problem with Vincent Rental company, 1st in my list for van rental! Amazing services and manager is amazing, very friendly and helps in all ways!
Bought myself, a brand-new Amerock here and loved it
As always service done in a decent time. No issues at all.
Brilliant service by Chelsea phoned up Tuesday re caddy 21 plate 15 minutes we sorted out the figgers went this morning 930 paid plate change delivery sorted out 4 12 th brilliant professional service thanks again Chelsea. Graham Lynx Locks Bournemouth
First class service from Chelsea. Been using these guys for many years.Would definitely recommend
Cannot fault the service from Chris and Chelsea from the first quick response to my asking about a car I had seen to the end of the sale getting the car to me and the thorough checks it had really reassured me.
Good service and smooth transaction to purchase a used Caddy. Thanks to Chris, Gordon and the Team.
Thank you Christopher Duncan for taking care of us when we visited to purchase our first HGV. You were very reassuring and built our confidence to finally go ahead with the purchase. It was unfortunate that it happened to be just before you took annual leave as we feel that things were missed by the sales team prior to us taking delivery that you might well have had organised if you were there, but we do understand the importance of annual leave.We hope that we are able to do business again when we are ready to upgrade.
Highly recommend SMV, this is our second purchase from them. Excellent customer service, nothing is too much trouble. They are friendly, reliable and Gordon makes lovely coffee!!
Bought a van over the internet and liaised with Chris on the sales team and he was a star ! Van delivered as promised and gleaming! Faultless service and a pleasure to deal with !! 5* All day long !!
(Translated by Google) Approx(Original)Ok
Very helpful
Helpful and knowledgable staff
Polite and very informative staff able to assist with good advice and service
A superb dealership, great service every time!
Great service, cheers Paul, job well done and quickly
Great service. Very helpful and good communication.would highly recommend
Excellent service
You deserve the 5*!
Great customer service and a lift home!
Very helpful, went the extra bit just to help.
Hgv service department always very helpful and accommodating
This is a vehicle dealer and VOSA MoT facility for heavy goods and commercial vehicles. Not a shop.
Great place to hires van car lorry mini bus the special staff was brilliant I call jason is was first class will go back again to hire again again
Very helpful Salesman. No pressure and a pleasant experience when viewing car. Hope we can strike a deal as the car was a gem
Well recommended, very good customer service.A big thankyou to Chelsea Wilson, sales executive for selling me my VW T5.1 Transporter, very please….
Fantastic customer service from Neil in the parts department.He went the extra mile for us so that we can go on holiday today.Thank you so much.
Only used the parts department. The staff were helpful in finding the right parts for me. Only 4 stars as they said they would call me when the part was in and didn’t, so I lost a day. But I wasn’t in a rush, so not a big issue.
After what was seemingly a fantastic service. Turns out after being advised that we needed a refurbished engine due to seizure and paying out £11,500 only to find after a month or so the problem returned and the response you get is “I fail to see how the replacement of a seized engine can be deemed unjustified?” well mate… it would seem that your technicians FAILED to connect a number of parts and at least one of those parts had caused the starter to burn out! you have been sent the bill £480 ish, but apparently your phones or email responses do not work so much now???Update: Thank you to someone at SMV! the invoice as been paid. We would therefore like to improve the rating as we feel the initial service was fantastic, it is a shame, we understand things happen, but radio silence when a customer is upset or unhappy and/or not giving you full attention is really not great. This is a company vehicle and we had to hire a vehicle for a number of days to complete deliveries for our own customers. Massive inconvenience and would of been great to have had more suggestion to assist rather than having to outsource help only to find the issues were caused due to part that a technician had forgotten to attached on what was to us a very large outlay for a repair.things happen, glad we have resolved.
Really helpful great service
Wonderful service when our van broke down. Seen to straight away and the people are very friendly. Couldn’t fault it
Can’t recommend SMV highly enough. Gareth consistently goes above and beyond and is knowledgable, helpful and informative!
No pressure selling, thankyou Gordon
Motorway truck and car stop cafe restaurant shops etc
Helpful, knowledgeable and polite staff.
Great Service – Helpful staff
1st class service knowledgeable helpful staff
No1 for customer service and very friendly helpful staff. Thanks guys!
Only visiting for a hgv MOT. Very pleasant on the cashier desk.
Great place and very helpful x
Wonderful dealing with them. Bought a car from them a quick phone call to them and the car is now at home
7.5 ton truck hired with minimum fuss, minimum cost, & maximum service & convenience. Very good vehicle.
I have a VW Caddy life that purchased from our main VW commercial dealer. However I have found that SMV commercials (although not a main dealer) have proved to be a far more reliable, honest and professional outfit. They have consistently proved themselves with exceptional customer service. They even honored the warranty on my van after the expiry date by recalling the vehicle “just to check” on a suspected fault which turned out to be a full gearbox rebuild. I cannot recommend them highly enough. Excellent all round.
Fantastic service from the second I picked up the phone. Had to take my van in as a breakdown after an injector died. I only had limited time to get the job done as I don’t live in the area & SMV were fantastic at getting the job done swiftly and the customer service from Nick was the best I’ve ever received from a garage, friendly, honest and had time to talk everything through. I’ll do my best to go out of my way to get my van serviced there in the future when visiting family in the area. Thanks SMV 🙂
Good communication with the staff .
Excellent service very happy with everything
Been dealing with Gordon and Steve for years – great guys!
First time here for commercial MOT. Friendly and efficient. I wouldn’t hesitate to recommend them. MOT tester was probably the best I have met !
I took my new VW Ocean California into SMV for them to track down an irritating rattle. I received amazing service from the front desk, service management & mechanic. The vehicle was cleaned and ready to collect (minus the rattle). All very friendly, knowledgeable and helpful. I will not hesitate to take my vehicle to SMV in futire. Highly recommended.
Excellent service! Phoned in with a warranty problem on my Transporter, was offered an appointment next day. Arrived on the day, was made a cup of coffee whilst I waited and 45 minutes later get the van back fixed and washed! Highly recommended